Last Updated: May 15, 2026

At Nekter Juice Bar ("Nekter," "we," "us," or "our"), we are committed to protecting the privacy of our customers and others who visit one of our locations, use our app, or engage with us online or through email or text. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit or use our websites, mobile applications, loyalty program, in-store WiFi, restaurants, or other services that link to this Privacy Policy (collectively, the "Services").

This Privacy Policy applies to personal information collected from customers, website visitors, app users, and other individuals who interact with the Services. This Privacy Policy does not apply to websites, applications, or services that do not link to this Privacy Policy, or to third parties that process personal information on their own behalf. Franchisees may provide additional notices where they separately collect or process personal information on their own behalf.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge this Privacy Policy and the collection, use, disclosure, and other processing of personal information as described in it. If you do not agree to this Privacy Policy, please do not use the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, regulatory, or other business reasons. When we do, we will post the updated Privacy Policy on the applicable Service and revise the “Last Updated” date above.

To the extent permitted by applicable law, your continued use of the Services after an updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Privacy Policy. If changes are required to be communicated in a specific manner or require additional consent under applicable law, Nekter will provide notice or obtain consent as required.

Information We Collect
We may collect the following categories of personal information, depending on how you interact with us:

Information You Provide to Us
• Contact information, such as your name, email address, postal address, and phone number.
• Account information, such as username, password, security questions, and profile details.
• Order and transaction information, such as order details, billing and delivery information, and payment confirmation details.
• Loyalty and rewards information, such as points earned, rewards redeemed, tier status, birthday, preferred location, and purchase history.
• Communications and survey responses, including information you provide when contacting guest services, entering sweepstakes or contests, or otherwise communicating with us.
• Content you submit, including reviews, comments, or other user-generated content.

Information Collected Automatically
When you use the Services, we and our service providers may automatically collect certain information, including:
• Device, browser, and network information.
• IP address and online identifiers.
• App, website, and usage activity.
• Log, analytics, and crash data.
• Cookie, pixel, SDK, and similar tracking information.
• Approximate or precise geolocation information, where enabled or permitted by law.
• WiFi-related information, such as MAC address and IP address, when you use in-store WiFi.
• Security-related information, such as video or audio collected through in-store security systems where permitted by law.

Information from Third Parties
We may receive personal information from:
• Service providers that support ordering, loyalty, payment processing, analytics, communications, hosting, security, and marketing.
• Advertising, analytics, and social media partners.
• Affiliates, subsidiaries, and franchisees.
• Publicly available sources and other third parties when you choose to interact with us through them.

How We Use Personal Information
We may use personal information for the following purposes:
• To provide, operate, maintain, and improve the Services.
• To process and fulfill orders, payments, returns, exchanges, and related transactions.
• To create, maintain, and service accounts.
• To administer gift card, loyalty, rewards, survey, sweepstakes, and promotional programs.
• To communicate with you regarding orders, account activity, customer service matters, and other service-related issues.
• To send marketing and promotional communications, including by email, text message, push notification, or postal mail, where permitted by law.
• To personalize your experience, including content, offers, restaurant recommendations, and location-based features.
• To analyze use of the Services, improve our operations, and develop new products, services, and features.
• To detect, prevent, and investigate fraud, security incidents, and other illegal or harmful activity.
• To comply with applicable law, legal process, contractual obligations, and internal policies.
• For any other purpose disclosed at the time of collection or with your consent where required.

Cookies and Tracking Technologies
We and our service providers may use cookies, pixels, SDKs, web beacons, and similar technologies to operate the Services, remember preferences, measure performance, analyze traffic, and support advertising and marketing activities.

You may be able to manage some cookie preferences through your browser settings or other available tools. Blocking certain cookies may affect the functionality of the Services.

We also may recognize browser-based privacy preference signals where required by applicable law, including the Global Privacy Control, as described in the California Privacy Notice below.

Text Messages and Marketing Communications
If you opt in, we may send you transactional or marketing text messages and emails. Transactional messages may include order confirmations, status updates, service-related notices, and survey requests. Marketing messages may include promotions, offers, or other content where permitted by law.

You may opt out of marketing emails by using the unsubscribe link in the email, and you may opt out of marketing text messages by following the instructions provided in the text message. Opting out of marketing communications will not prevent us from sending non-marketing or transactional communications.

Text messaging originator opt-in data and consent will not be shared with third parties except with service providers that assist us in delivering text messaging services.

How We Disclose Personal Information
We may disclose personal information to the following categories of recipients:
• Affiliates, subsidiaries, and related entities.
• Franchisees, where appropriate for operational, customer-service, marketing, or transaction-related purposes.
• Vendors and service providers that perform services on our behalf, such as ordering, loyalty, payment processing, analytics, hosting, communications, security, and advertising support.
• Advertising, analytics, and social media partners, subject to applicable law.
• Professional advisors, insurers, auditors, and legal counsel.
• Government agencies, law enforcement, regulators, and other parties when required by law or legal process.
• Parties involved in a corporate transaction such as a merger, acquisition, restructuring, sale, or bankruptcy proceeding.
• Other parties with your direction or consent.
We also may disclose information that has been deidentified or aggregated so that it does not reasonably identify you.

Third-Party Services and Links
The Services may contain links to or integrations with third-party websites, applications, or platforms. Those third parties may collect and process personal information in accordance with their own privacy notices, terms, and practices. Nekter is not responsible for the privacy, security, or data handling practices of third parties that are not subject to this Privacy Policy, and users should review the applicable privacy notices of those third parties.

Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, maintain business and tax records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights and interests. Retention periods may vary depending on the nature of the information, the context in which it was collected, and applicable legal requirements.

Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. When sensitive personal information is transmitted through the Services, we may use encryption and similar safeguards. However, no method of transmission over the Internet or method of electronic storage is completely secure, and Nekter cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any password or account credentials used to access the Services.

Children’s Privacy
The Services are not directed to children under 13, and Nekter does not knowingly collect personal information directly from children under 13 through the Services. If Nekter learns that it has collected personal information directly from a child under 13 without legally sufficient authorization, it will take steps to delete that information as required by law.

Your Choices and Privacy Requests
Depending on where you live, you may have certain rights regarding your personal information, such as the right to request access to, correction of, or deletion of personal information, or to opt out of certain uses of personal information.

To submit a privacy request, please contact Nekter at cs@nekterjuicebar.com or use the privacy request tools or links made available on the website, where applicable, including the privacy request and opt-out pages identified in the source policy.

California Privacy Notice
This California Privacy Notice supplements the rest of this Privacy Policy and applies to California residents.

California Rights
California residents may have the following rights, subject to exceptions and verification requirements:
• The right to know the categories of personal information collected, disclosed, sold, or shared; the categories of sources; the business or commercial purposes; the categories of recipients; and the specific pieces of personal information collected.
• The right to request deletion of personal information.
• The right to request correction of inaccurate personal information.
• The right to opt out of the sale or sharing of personal information, as those terms are defined under California law.
• The right to limit the use and disclosure of sensitive personal information, if applicable under California law.
• The right not to receive discriminatory treatment for exercising privacy rights.
• The right to use an authorized agent to submit certain requests on your behalf.
We will verify requests using information reasonably necessary for verification and will respond consistent with applicable law, including the timelines described in the source policy.

Sale and Sharing
Nekter does not sell personal information in exchange for money. Nekter may, however, share certain personal information with advertising and marketing partners for cross-context behavioral advertising, as described in the source California notice and notice of sale or sharing.

In the preceding 12 months, Nekter may have shared the following categories of personal information for cross-context behavioral advertising: identifiers, personal information described in California Civil Code section 1798.80(e), protected classification information, commercial information, internet or network activity information, geolocation data, and inferences.

California residents may opt out of such sharing by using the Do Not Sell or Share My Personal Information link on the website or by sending a recognized opt-out preference signal, such as Global Privacy Control, where required by law.

Nekter does not knowingly sell or share personal information of consumers under 16 years of age and states in the source policy that it does not sell or share sensitive personal information in the manner described there.

Categories of Personal Information Collected
In the preceding 12 months, Nekter may have collected the following categories of personal information, depending on how you interact with the Services:
• Identifiers.
• Personal information described in California Civil Code section 1798.80(e).
• Protected classification information under California or federal law.
• Commercial information.
• Internet or other electronic network activity information.
• Geolocation data.
• Audio, electronic, visual, or similar information.
• Inferences drawn from personal information.
• Sensitive personal information, to the extent collected and as defined by California law.

Categories of Sources
Nekter may collect the categories of personal information above from the following categories of sources:
• Directly from you.
• Automatically from your device or your use of the Services.
• From affiliates, subsidiaries, franchisees, vendors, and service providers.
• From advertising, analytics, and social media partners.
• From publicly available sources and other third parties.

Business and Commercial Purposes
Nekter collects, uses, discloses, and shares personal information for the business and commercial purposes described in the sections above, including order fulfillment, loyalty administration, marketing, analytics, security, fraud prevention, auditing, debugging, legal compliance, and internal research and improvement activities reflected in the source California notice.

Retention
Nekter retains personal information for the periods reasonably necessary to achieve the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Notice of Financial Incentive
Nekter offers customers the opportunity to participate in loyalty and rewards programs, including Nekter Rewards, which may provide discounts, birthday offers, and other benefits. These benefits may constitute financial incentives under California law because participation may involve the collection, retention, or use of personal information.

If you choose to participate in such a program, Nekter may collect information such as full name, email address, phone number, birthdate, favorite or preferred restaurant location, purchases, visits, rewards activity, and related profile information for program administration, customer engagement, analytics, and marketing purposes.

Participation is voluntary, and you may withdraw at any time by following the applicable program instructions or by contacting Nekter using the request channels identified in the source policy.

Any good-faith estimate of the value of personal information used in connection with a financial incentive is reasonably related to the value of the benefits provided through the applicable program, consistent with the explanation in the source policy.

Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request or complaint, you may contact Nekter at:

Email: cs@nekterjuicebar.com
Mail: 2488 Newport Blvd., Ste A, Costa Mesa, CA 92627