NEKTER RESPECTS YOUR PRIVACY AND DOES NOT SELL YOUR INFORMATION
At Nekter Juice Bar, we respect your privacy, your personal information, and we do not sell your information. We do, however, collect some information and share with our partners in order to provide you with certain services like online ordering, loyalty, or to communicate with you.
In order to make your visits to Nekterjuicebar.com and/or any of its affiliate website(s) are as responsive as possible, we collect information when you visit us. To help ensure an enjoyable online experience for all of our visitors, we provide this summary of what information Nekterjuicebar.com and/or any of its affiliate website(s) collects online, and how we use that information.
nekterjuicebar.com and/or any of its affiliate website(s) is not directed at anyone under the age of 13. Anyone under the age of 13 should not provide personal information on this website.
The following summary provides some highlights of our Policy, but please read further below to review our full Policy.
INFORMATION WE COLLECT
We collect various types of information about you, including:
We also may collect information in ways that we describe to you at the time we collect it or via other means, with your consent.
USE OF INFORMATION
We use the information we collect about our customers for the following business purposes:
We may also use information we collect about you for other business purposes when you consent or otherwise request that we do so.
COOKIES AND ONLINE ADVERTISING
DISCLOSURE OF INFORMATION
We may disclose to or share the personal information we collect about you to the following parties:
Although Nekter cannot guarantee security of our online services or information transmitted over the Internet, we have put in place certain procedures to safeguard your personal information when it is in our control. Please see the full policy below for more information regarding data security.
YOUR DATA PRIVACY RIGHTS
Your personal information is important. Please see below for information regarding Nekter’s websites and online services, links to third-party sites, your privacy rights under California law, and children’s privacy.
Please note that if you are a California resident you may have additional rights as set forth in the California Privacy Notice below.
COLLECTION OF PERSONAL INFORMATION
We collect personal information about customers and users of our Services in a variety of ways. We may collect information you provide to us, information we collect through your use of the Services, information we collect from our third-party business partners, and information from publicly available sources.
INFORMATION YOU PROVIDE TO US
We collect personal information from you when you voluntarily use or engage with the Services, such as providing general comments, making purchases of food or gift cards in one of our restaurants, online, or through our mobile application, registering for sweepstakes or contests, participating in our Rewards Program, using our WiFi services, and content submissions. For example, you may submit your name, postal address, e-mail address, IP address, phone number (which we may use for text messaging if you have opted in), gender, and/or birthdate in order to receive information about various subjects, register for or participate in programs, contact customer service, make purchases, or respond to surveys.
In order to process a financial transaction you request, such as the purchase of food or gift cards in a restaurant, through our mobile app, or online, our third-party payment processor may collect credit card information such as your credit card number, security code, the card’s expiration date, and a signature. When you enter one of our restaurants, we may collect information through our security cameras or WiFi networks.
When you register for and participate in our loyalty program, we collect your email, full name, phone number, password, birthdate, zip code and preferred location. We also track your opt-in/out status and other guest interactions such as loyalty points earned, tier status changes, locations visited, transactions made and rewards used.
Olo may share certain of the information they collect with us so that we can process the order that you have placed, including your name, email address, phone number, and details of the order. We also use this information for marketing and other purposes; for example, we send you text messages regarding your order status and/or to ask you to participate in a survey. We may send you additional text messages about offers and promotions if you have opted-in to them.
When you use the WiFi in our restaurants, we collect the following personal information from you: MAC address and IP address.
It is always your option to provide your personal information, but you may not be able to participate in some or all of the Services if you choose not to provide your personal information. By providing personal information through the Services, you explicitly consent to our collection and use of all such personal information as described in this Policy. If you submit someone else’s personal information to us (e.g., someone else’s contact information), you represent that you are authorized to provide this information to us.
INFORMATION COLLECTED AUTOMATICALLY
The personal information we collect through cookies and tracking technologies may include your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring web site (if any), and the pages you visit on our Services. We may use this personal information to operate, maintain, and manage our Services and to provide services such as technical support. In addition, we may collect certain personal information using various tracking technologies, Internet tags, and web beacons such as number of visitors/users of the Online Services, but only in an aggregate and non-personally-identifiable form.
For each user of Nekter’s Services, Nekter’s web server automatically recognizes and stores computer-readable personal information such as the visitor’s IP address and domain name combination. This is typically anonymous information automatically provided by your computer. We use this personal information to follow visitor traffic patterns through the Services to improve user experience.
INFORMATION COLLECTED THROUGH YOUR USE OF THE SERVICES
When you use the Services, such as Nekter’s website(s) or mobile application (the “App”) and related content, we may collect information about your use of these Services. The information automatically collected may include:
Usage Details. Certain details of your access to and use of the App, including traffic data, location data, logs and other communication data and the resources that you access and use on or through the App.
Device Information. Information about your mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number.
Transaction Information. We use third-party service providers to collect, combine and evaluate information from various different Services, such as Wi-Fi usage, online purchases, in-store purchases, loyalty program activity, gift card activity, and responsiveness to our advertising in order to better evaluate and deepen our relationship with our customers and to deliver them information and advertising targeted to their preferences and interests.
Stored Information and Files. Metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.
Geolocation. Our App and mobile versions of our website may collect precise personal information about the location of your mobile device using location awareness technologies such as GPS, WiFi, Bluetooth, or cell tower proximity if you have consented to such tracking.
Depending on the permission settings of your personal mobile device(s) and the permission settings you choose for Nekter’s mobile application, when using the App we may also collect or have access to your:
By adjusting the permissions either in your mobile device settings or your settings for the App, you may enable or disable location tracking. Please note, however, that even if you disable location services, other means of establishing or estimating location may exist and be used (such as connecting to WiFi, your device’s proximity to a WiFi network, Bluetooth technology, beacons, or our networks). Note also that if you enable location tracking, you may allow the App to track your location in the background, which can decrease battery life.
Nekter may combine the personal information you provide through the Services with personal information we may collect from you offline, or from third parties.
INFORMATION COLLECTED BY OR THROUGH THIRD PARTIES
We may work with certain third parties who use one or more automated information collection technologies to collect information about you or your mobile or computing device. These third parties may include:
We or these third parties may use tracking technologies to collect information about you when you use the App or website(s). The information collected may be associated with your personal information or may include information, including personal information, about your online activities over time and across different websites, apps, and other online services websites.
DO-NOT-TRACK AND OTHER CHOICES WITH RESPECT TO ONLINE ADVERTISING
If your Internet browser employs blocking or “Do Not Track” technology that limits recognition or the collection of such computer-readable personal information, Nekter will not alter or bypass such technology. Nekter does not provide access to third parties to track your personal information through your use of the Services, but Nekter may allow third parties to access certain personal information you provide as described in the Use and Disclosure of Your Personal Information Section below. For websites, you may opt-out of certain tracking, however, by disabling cookies through your browser or by visiting the opt-outs provided by the Network Advertising Initiative, Digital Advertising Alliance, Meta, and Google.
For more information regarding managing the privacy of your information with respect to online advertising and to learn how to opt-out of having your information collected by these networks, please visit: http://www.youradchoices.com, http://www.aboutads.info/appchoices, http://www.networkadvertising.org, or https://www.networkadvertising.org/mobile-choice. To opt-out in mobile apps, please download the Digital Advertising Alliance’s AppChoices tool at http://www.aboutads.info/appchoices and adjust the advertising preferences on your mobile device. Please note that we are not responsible for the opt-out process of third parties.
If you are a resident of California, you can opt-out of the sharing of your personal information for cross-context behavioral advertising as noted below.
USE OF YOUR PERSONAL INFORMATION
The privacy of your personal data is important. Nekter will only use the personal information we collect about you for the purposes described in this Policy. Generally, Nekter may use the personal information you provide, or that we collect from other sources, for our general business purposes, such as responding to your requests or questions, processing transactions such as food or gift card orders, to fulfill the purpose for which you provided it, communicating about customer service, informing you about others’ products or services you might find interesting, personalizing our Services to meet your needs or preferences, or for marketing our products and services to you.
More specifically, Nekter may use the personal information we collect about you for the following purposes:
With respect to location information in particular, Nekter uses this personal information for location-based services that you request, such as locating nearby Nekter restaurants, identifying special offers that may be of interest to you, or personalizing your interactions with Nekter. For most mobile devices, you can withdraw your permission for Nekter to acquire location information through the device settings. If you have questions about how to disable your mobile device's location services, we recommend you contact your mobile device service provider or the device manufacturer.
If you would like us to delete location personal information we have collected, please contact us at email@example.com or https://www.nekterjuicebar.com/pages/customer-data-requests.
Please note that the applications may not function properly following deletion, and that we may be required by law to retain certain personal information. See the chart below for more information about how we use personal information we collect about you.
DISCLOSURE OF YOUR PERSONAL INFORMATION
In order to fulfill the purposes described above, we may disclose your personal information to third parties, as set forth below:
All of the above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties (except to our service provider that facilitates text messaging). We may also disclose aggregated personal information about our users, and personal information that does not identify any individual.
In all instances the personal information will be used only for the purposes enunciated in this Policy.
Nekter fully encourages all parents to supervise their children's online activities and regularly monitor their children's use of the Internet, including use of Nekter’s Services. Parents should consider using parental control tools and other services to assist them in supervising their children's online use or online disclosure of their name, address or other personal information without parental consent.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at
You can opt out of targeted advertising by visiting:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
THIRD-PARTY INFORMATION & MOBILE APPLICATION COLLECTION, ANALYSIS, AND TRACKING
Nekter’s Services and communications through the Services may contain links and pointers to other third party websites, including, without limitation, websites for employment applications, advertising, and social media platforms. This Policy does not apply to these third party websites, and we are not responsible for the privacy practices, policies, or content of any such third party websites, even if you link to them through the Services or communications related to the Services. We have no control over how such third party websites collect or use personal information, and we have no responsibility for any personal information you provide or content you post on such third party websites. We encourage you to read and understand the privacy policies of any third party websites that you visit.
CORRECTING, ACCESSING, & DELETING YOUR INFORMATION
You can change or review your personal information by logging into your account on the applications provided through the Services and visiting your account profile page. We cannot delete your personal information except by also deleting your user account. We provide you with the ability to access, rectify, port and erase your data. We store data until such data is no longer necessary to provide our Services or until your account is deleted, whichever comes first. We may not accommodate a request to change information if we believe the change would violate any legal requirement or cause the information to be incorrect. Regarding information about children, see below regarding Children Under the Age of 13.
CHILDREN UNDER THE AGE OF 13
We do not collect personal information from children under 13. If we discover that a child under 13 has provided us their personal information, we will take efforts to delete that information.
NOTICE TO CALIFORNIA CONSUMERS
This Notice to California Consumers contains the disclosures required under the California Consumer Privacy Act (“CCPA”). For individuals who are California residents, the CCPA requires certain disclosures about the categories of personal information we collect and how we use it, the categories of sources from which we collect personal information, and the third parties with whom we share it.
California residents may request a list of certain third parties to whom we have disclosed their personal information to be used for the third party’s own direct marketing purposes. You may make a personal information request twice in a 12-month period. If you submit a request, Nekter may need to collect information from you so that it can verify your identity. Nekter will respond within 45 days of receiving a personal information request.
You have the following rights under the CCPA:
We do not offer a right to limit the use or disclosure of sensitive personal information because, within the meaning of the CCPA, we do not use sensitive personal information for inferring characteristics.
In order to submit a request, we will need to verify your identity. If you have an account with us that is password-protected, we may verify your identity through our existing authentication practices for your account. We may request two or more data points of personal information and other proof of identification to verify your identity depending on the nature of the request and the personal information requested.
Please note that following your verified request, we will send you your personal information from the following email address: firstname.lastname@example.org. (Any response to your request, including any personal information may be sent as an encrypted file).
We will process and respond to your request within 45 days (in some cases, as is allowed under the CCPA, this process may be extended by an additional 45 days).
Please note that once you have submitted a request, we will send you a receipt, acknowledging your request, within 10 days. If, for some reason, you do not receive such a receipt within 10 days of your submitted request, please send an email to email@example.com, as an error may have occurred.
As a California resident, you also have the right to designate an agent to exercise these rights on your behalf. We may require proof that you have designated the authorized agent to act on your behalf and to verify your identity directly with us. Please contact us at firstname.lastname@example.org for more information if you wish to submit a request through an authorized agent.
We hereby inform you that if you exercise any of your rights under the CCPA, we may not deny you goods or services for that reason, or subject you to different prices than those paid by other consumers, unless provided otherwise under the CCPA, Federal, or State law.
If you have any questions about our Policy, you may email us at email@example.com.
Notice of Right to Opt-Out of Sale and Sharing of Personal Information
You may opt-out of the sharing of your personal information for cross-context behavioral purposes by going to https://www.nekterjuicebar.com/pages/do-not-sell-my-data and completing the information there. You may also choose to enable online, where available, a universal tool that automatically communicates your opt-out preferences, such as the Global Privacy Control (“GPC”). We will process the GPC signal as a request to opt out.
We do not offer an opt-out from the sale of personal information since we do not sell your personal information.
Notice of Information We Collect and Have Collected
Pursuant to California Civil Section 1798.100(b), this serves as notice of the categories of personal information that we may collect and have collected through the Site and at our locations and the commercial purposes for which we collected that information. All of the categories of personal information we collect about you (as detailed below) come from the following categories of sources:
In particular, we may collect and have collected the following categories of personal information from California consumers within the last twelve (12) months for the following purposes:
Business or Commercial Purpose
Limited to name, email, and IP address, for loyalty, gift cards, email campaigns, and online ordering systems.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
Limited to name, phone number, address, credit card number, and signature, which may be used for in-store and online order processing, loyalty program administration and targeted marketing/advertising.
C. Protected classification characteristics under California or federal law.
Limited to age and gender which may be used by our loyalty and offers platform.
D. Commercial information.
Limited to your El Pollo Loco purchase history, which is used for loyalty program administration, targeted marketing/ advertising, and to improve and develop our products and Services.
E. Biometric information.
F. Internet or other similar network activity.
Limited to interactions with the El Pollo Loco website or iOS/Android Apps and El Pollo Loco WiFi services.
G. Geolocation data.
Our App and mobile versions of our website and some third parties such as Facebook may use geolocation data for advertising and curbside pickup order fulfillment purposes. For any data collected by third party websites, related personal information and geolocation history is not stored or shared with El Pollo Loco. With respect to El Pollo Loco’s App and website, any geolocation data used for order fulfillment is not stored or retained by El Pollo Loco.
H. Sensory data.
Limited to video and audio in restaurant through our security camera systems. Used to assure physical safety and security in our restaurants. Not used for identification or linking to consumer activity.
I. Professional or employment-related information.
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
K. Inferences drawn from other Personal Information.
Limited to ordering and location preferences for targeted marketing and advertising purposes. We use third parties to track and combine personal information from our Services as discussed above to create profiles to provide tailored offers and promotions. Some third parties such as Facebook may be evaluating other preferences or characteristics.
NOTICE OF SALE OR SHARING OF PERSONAL INFORMATION
In the past 12 months, we have shared, as defined under California Privacy Laws, personal information listed in the following categories: identifiers, personal information categories listed in the California Customer Records statute, protected classifications under California or federal law, commercial information, internet or other similar network activity, and inferences drawn from other personal information. These categories of personal information are shared with media partners, social networks and advertising networks for purposes of cross-context behavioral advertising. You can opt-out of such sharing as noted above under Notice of Right to Opt-out of Sale and Sharing of Personal Information.
We do not sell your personal information as that term is defined in the California Privacy Laws. We also do not sell or share (i) personal information if we have actual knowledge that the consumer is less than 16 years of age; or (ii) Sensitive Personal Information.
NOTICE OF DISCLOSURES OF PERSONAL INFORMATION FOR A BUSINESS PURPOSE
In the past 12 months, we have disclosed, as defined under California Privacy Laws, the following categories of personal information listed in Section A through K above for one or more business purposes. Such disclosures have been made to service providers, data analytics providers, operating systems and providers, social media networks, and other recipients as listed in the Section entitled “DISCLOSURE OF YOUR PERSONAL INFORMATION.” In addition, please note that user generated content may be disclosed to other users of our website and Services.
The definition of “business purpose” is as follows:
We retain personal information to achieve the purposes for which the information was collected. In certain cases, we may need to retain personal information for purposes required under applicable law, for tax or audit purposes, or for other purposes permitted under law.
NOTICE OF FINANCIAL INCENTIVE
Nekter offers customers the opportunity to participate in its loyalty program, Nekter Rewards (“Program”). By participating in the Program, you may earn benefits such as discounts on food and beverages, a reward on your birthday, and other valuable offers. These benefits may be considered financial incentives under California law. The Nekter Rewards terms and conditions may be found here.
When you sign-up for the Program, you opt-in to receive financial incentives. If you choose to enroll in the Program, we ask you to provide your full name, email address, phone number, birthdate, and favorite restaurant location information; we also track other information such as the locations you visit, the purchases you make, and the rewards you earn and redeem. Other information about you may be communicated to us if you choose to enroll in the Program using a third-party account, such as a Facebook account, or if you choose to provide additional information that enables certain features or services.
The financial incentives offered in connection with the Program are reasonably related to the value of the personal information provided by customers that choose to enroll and participate in the Program.
You may join Nekter Rewards by downloading and signing-up through our mobile App, or on this page of our website. Participation in Nekter Rewards is voluntary. You may withdraw from the Program at any time by submitting a request at https://www.nekterjuicebar.com/pages/customer-data-requests or emailing firstname.lastname@example.org.
Nekter takes great pride and care in maintaining the safety and security of your personal information and in preventing its unauthorized access by employing appropriate technology and internal procedures. When we transmit sensitive personal information through our Services, we protect it by encryption, such as Secure Socket Layer (SSL) protocol. However, Nekter does not guarantee that unauthorized access is completely preventable in every circumstance, as no method of electronically storing or transmitting data is completely secure. It is highly recommended that you monitor your credit card activity and use of your personal information on a regular basis.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we strive to protect your personal information, we cannot guarantee the security of your personal information transmitted via our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Services.
Your continued use of the Services constitutes your agreement to this Policy and any updates. By accepting the terms of this Policy, you are consenting to the collection and processing of all personal information provided by you through your use of the Services and sharing of such personal information in accordance with the terms of this Policy.
We reserve the right, at our sole discretion, to change, modify, add, or remove portions of this Policy at any time. If this Policy changes in the future, we will let you know by posting the updated policy in our Site with the most recent modification date. Please check the Site periodically for changes. Your continued use of our Site, any rewards programs, or contacting our guest services center, means you acknowledge and understand our current and updated Policy.
REVOCATIONS OF POLICY AND QUESTIONS
Please feel free to contact us to discuss concerns or expectations or to raise your concerns with and contact authorities if you feel we have not adequately fulfilled our obligations or respected your rights under the law. You may revoke acceptance of the terms of this Policy, request that your email address or other personal information is not shared, or send any other inquiries about our practices relating to personal information and Policy by clicking the “Do Not Sell or Share My Personal Information” link here or in the footer of this page.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
2488 Newport Blvd. Ste A Costa Mesa, CA 92627